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If you have any questions regarding our services do not hesitate to contact us via the form below!
Frequently Asked Questions
Check out our FAQs for a quick response to questions we hear often. For more, visit our frequently asked questions page.
Do you bring cleaning equipment?
We provide all the necessary cleaning supplies and equipment to our cleaning technicians.
If you have any preferences regarding what cleaning products we use, please let us know and we’ll do everything we can to work with your requests.
What if I need to cancel a cleaning?
We understand that plans can change. To cancel or reschedule a cleaning appointment, we kindly ask for a 48-hour notice. This allows us to adjust our schedule accordingly. Without a 48-hour notice, a cancellation fee of 25% of the cleaning rate will apply. For cancellations made on the same day of service, regardless of the reason, a fee of 50% of the service rate will be charged. However, if you reschedule a cleaning instead of canceling, all extra fees are waived. We strive to provide flexibility while ensuring the best service for all our valued customers.
Do you always send the same housecleaners?
We believe that it’s essential always to send the same team to clean your home, and we do everything in our control to make this possible.
If a member of your team is absent, we’ll do our best to find the most suitable replacement.
What methods of payment do you accept?
We offer various convenient methods of payment to suit your preferences. You can pay by check, cash, credit card, Venmo, or Zelle. For credit card payments, please call our office to have your card details securely stored in our system.
Where can I leave a review of your service?
Yes, we are fully bonded, licensed, and insured. Our liability insurance coverage ensures protection against property damage caused by our technicians. This offers you peace of mind while we provide our cleaning services.